When you place your order, you agree to the following terms:
Alive & Thrive Guaranteeâ˘
We guarantee that your plants and trees will arrive happy and healthy. If youâre not satisfied after receiving your trees and plants, weâll replace them at no cost to you. Our Alive & Thrive Guarantee covers issues with your plants within the first 30 days. Get in touch with us via phone, chat or email, and our team will review your concerns and, if necessary, provide you with a one-time replacement at no cost. Please remember that plants need proper care and nutrients to acclimate to their new environments. If youâve given your plants less-than-optimal care or purchased plants outside of your growing zone recommendation, your purchase wonât be covered by our Alive & Thrive Guarantee. If youâve ordered a deciduous tree during winter or early spring, and it fails to emerge from dormancy by May 30th, we will guarantee it outside of the five-day notification period. Contact us by May 30th so we can review and assist with your order. Keep in mind that we may ask for photos â this helps us assist you in saving your tree and plant, which may be stressed from transit.
Optional Purchased 1 Year Extended Warranty
Plants can perish for many different reasons, which is why we offer a one-year, one-time replacement warranty (shipping cost not included) in the form of a store credit, available at time of checkout. We will require a picture to verify that your plant has died â but once we receive your photos, we will issue a store credit to order your replacement plants. *refunds will not be given for activating your warranty Note: Replacement plant shipping costs and taxes are at the customerâs expense. In addition, purchasing plants that are not suitable for your growing zone or soil type are not included in this guarantee. Refunds will not be given for these purchases.
Cancelling an Order
Once youâve completed the checkout process, we fulfill your order at our nursery immediately. Your credit card will be charged at this time. We take great care in selecting your items and packing them securely. And because your order is processed and shipped so quickly, cancellations and changes must be made within four hours of placing your order. After your order is packed and shipped, it cannot be changed or canceled. If you cancel your order after it has been processed but before it ships, you will be charged a re-stocking fee (25% of your order value). We do our best to accommodate changes, but once your order leaves our nursery, it is out of our hands â literally! Thank you for understanding, and please give us an email if you have any questions or concerns.
Fast Fingers?
Did you accidentally order twice? We will do our best to try to catch these on our end, but we need your help. Customers are responsible for contacting Garden Tree Nursery Nursery immediately if they have accidentally submitted duplicate orders.
Shipping
We take pride in the accuracy of our shipping dates (over 95% accurate!). Of course, external factors could delay these dates. Because these are estimates, exact shipping dates cannot be guaranteed. Shipping live products has its challenges. Occasionally, Mother Nature does not follow schedule! On these rare occasions, we delay shipping due to severe weather forecasts.However, we will keep you informedâŚthe health of your plants is our highest concern.
Spring Shipping
Some plants and trees are cold sensitive, so it is best to ship them during months with milder temperatures. Spring-shipped items are identified on their product pages. Northern States that ship only in spring are also identified. Most trees and plants can be planted year-round safely, but some gardeners prefer planting in warmer weather. If you would like to delay your delivery date, please contact us. Weâre happy to work with your preferred schedule!
My Box Arrived Damaged!
At Garden Tree Nursery, we guarantee that your order is packed and shipped carefully to ensure survival through transit.For this reason, itâs extremely rare that packages are broken or damaged in transit. But if youâve received a damaged package, please refuse the shipment! The delivery carrier will return the damaged box to us for re-shipment. Remember: Donât plant a poor-quality or damaged plant, even if you think it may bounce back! Let us know if your plant arrives damaged. Weâre here to help you (and your trees and plants!) succeed, but quality and damage claims must be made in a timely mannerâŚotherwise, we are unable to help.Please use our Contact Us form to send your concerns.
Returns
Although we are unable to accept returned plants and trees, our Alive & Thrive Guarantee covers any issues with your plants within the first 30 days. This helps us keep all of our plants healthy, and allows us to protect the plants and trees at our nursery from any pests or disease a plant may have come into contact with after it leaves our property.
Our Alive & Thrive Guarantee covers issues with your plants within the first 30 days. Get in touch with us via phone, chat or email, and our team will review your concerns and, if necessary, provide you with a one-time replacement at no cost. If you have an issue with your plant or tree, please give us a call as soon as possible so we can provide expert assistance and work to provide a replacement if needed. Rather than send your plant back, we encourage you to make the world a little greener â find a spot to plant it, compost it, or share it with a friend!
Garden supplies and hard goods are eligible for return within 30 days of purchase, including fertilizers, planting mixes, planting kits, containers, tools, hoses and watering bags. Please ensure items are in their original packaging. The customer will be responsible for return shipping. There is no restocking fee for garden supplies returns.Before you send a supply or hard good return, please get in touch to let us know.By purchasing nursery stock, customers accept Garden Tree Nursery Nurseryâs terms and conditions of sale, constituting the entire agreement. Our liability will not be greater than the cost paid for the customerâs order in any circumstance.
Is My Tree Dead or Alive?
To determine if your tree or plant is still growing strong, perform a scratch test. Simply scratch a small area of bark on the trunk with a coin or your fingernail. Unfortunately, if you see brown or black underneath the top layer, itâs most likely dead. But if you see green, your tree is alive and will leaf out againâŚespecially if youâre checking on your tree during fall, winter or early spring. Most trees and plants are in full or partial dormancy during this time. If youâre noticing stalled or stopped growth in the growing season, your treeâs leaves may have dropped as a temporary self-pruning measure. Trees and plants may drop their own leaves after transit, transplant, or just as a reset. Your tree should bounce back soon!
Disclaimer: We Canât Predict Mother Nature
Keep in mind that Mother Nature is out of our control!Though we wish we could guarantee the success of every tree and plant, we cannot.Hungry critters, trees planted outside recommended growing zones, neglect, extreme weather damage, drought, disease and poor soil conditions can take their toll. Unfortunately, plants are living organisms and are subject to unpredictable conditions each day. However, we do our best to ensure that you are getting a quality product.Plants are our business, and we strive to build customer relationships based on trust and reliability.
So Many Trees, So Little Time!
Though weâre unable to provide every detail for every product (we do stock hundreds of trees and plants, after all!), we do our best to give you the essentials, like growing zone, care tips, special details, and best practices. That said, itâs important todo your homework as well! Plant information and recommendations can be finicky in the horticultural world. Our growing zone map and certain product specs may not be tailored to specific microclimates (like swampy areas in an otherwise dry, arid zone), unusual landscape conditions, and your local weather. Best practices like wind and weather protection, mulching, and regular pruning also affect your trees and plants. If you have any questions about plant hardiness or the best trees and plants for your area, contact your local County Agricultural Extension Office. Note: Pictures and videos on our product pages may not show the exact cultivar represented. Unless otherwise noted, our pictures represent trees and plants at maturity to give you an idea of your future landscape or garden. Typically, your tree or plant will not look as pictured upon arrival. Younger trees are naturally thinner in shape and less branched than mature trees but will grow fuller with time.
Dormant Trees & Plants
Most leaf-bearing trees and plants enter dormancy or semi-dormancy in the fall through early spring. These plants are completely healthy but may exhibit fewer leaves, discoloration or complete leaf drop. This is normal and essential to the plantâs health. And it makes the transplanting process easier for your plant! In fact, planting during dormancy promotes root growth, giving your tree a better start for spring, when new foliage will begin to grow. For this reason, we intentionally keep our trees dormant longer in the spring. Itâs possible that your shipped trees and plants may still be dormant while your local trees are leafing out. Just give your plants a few weeks, and you will soon see new spring foliage! Note: We will not accept a plant loss claim for dormant items until theyâve been planted in the ground and given adequate time to exit dormancy. We prune our trees and plants before shipping, free of charge. This may temporarily reduce your treeâs size but promotes growth for a larger, fuller effect in the spring.
Received the Wrong Tree?
We take great care to label all plant varieties properly and correctly. If your purchase is mislabeled, we will replace your shipment at our expense. Simply contact customer service and send pictures of your mislabeled products.More information on our liability limit is included in our Terms of Service.
Growth Rates
We list the growth rates of our products based on ideal growing conditions and published information. But remember: Trees are like humans and all grow differently! We cannot predict how quickly your trees will grow, fruit or flower. All plants are unique and must be nurtured properly in a suitable environment. Because every plant is unique, every home is unique, and every landscape is unique, your results will vary.
Pot Sizes
Our trees and plants with listed container sizes reference the industry-standard trade gallon. These sizes are smaller than conventional gallon measurements, and some plants may be repotted, pruned, or tidied-up before shipping.
Deciduous Trees & Pruned Trees
Deciduous trees may have minimal branching, or no branching, while theyâre still young.Furthermore, we prune branches from young trees to promote faster growth and better branching later. Your young tree may be smaller or skinnier upon arrival, but be patient: It will grow taller and branch out fully in one or two seasons!
Bulk Orders
We guarantee all plants and trees to arrive in a healthy condition and to be true to the described plant variety, as well as the Size / Description as agreed to in the signed Purchase Agreement documentation. If applicable, all heights are measured from the soil line to the highest extended branch or foliage. We are not responsible for improper handling, planting, exceptional weather or lack of proper maintenance. Bulk orders and oversize products priced separately from the website are not eligible for advertised discounts, promotions or standard warranty. All prices are subject to change without notice. Any additional terms, if any, will be clearly marked on the Purchase Agreement and signed by the customer before payment is rendered. Any images utilized to describe plant health, quality or size are for representative purposes only and do not reflect the specific plants ordered. All sales are final.
Discounts & Coupons
Only one coupon code can be used per order. You cannot combine coupons to receive multiple discounts. This is a one-time use coupon. There will be no credit given to the unused portion of your coupon. This credit cannot be used with any other offers, discounts or coupons. All coupons must be applied at the time of purchase.
Web Accessibility
Garden Tree Nursery is firmly committed to compliance with the Americans with Disabilities Act.To honor this commitment, we continually improve our website accessibility. If you have any questions about the accessibility of our website, or if you have suggestions to improve usability or accessibility, please forward them to info@gardentreenursery.com. To increase the size of text and images, adjust your browser settings by pressing the control or command key and the plus âkey at the same time.
Governing Law; Dispute Resolution
You agree that all matters relating to your access to or use of the Site, including disputes, will be governed by the laws of the United States and the State of South Carolina without regard to its conflicts of lawâs provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in York County, South Carolina, and waive any objection to such jurisdiction or venue. Garden Tree Nursery (and its affiliates, officers, directors and employees) shall not, in any event, be liable for damages in an amount greater than the original purchase price of the product(s). Should Garden Tree Nursery Nursery prevail, it will be entitled to recoup all costs and attorney fees.
